Frequently Asked Questions

What happened to the old store?
If you are wondering what happened to our old store, we have changed to a website integrated shopping cart. This makes the shopping experience much easier.

How can I get a shipping price?
If you would like a shipping estimate you can get one by putting the products you want into your shopping cart.  Then click "Get Estimate" on the shopping cart page and fill in your city, state and zip code.  This will give you an estimate for UPS Ground shipping only.  To get estimates for quicker shipping you must call us toll free and order over the phone.

Do you have an actual store where I can pick up items?
No. We are a wholesaler and therefore ship right from our warehouse. We do not have a storefront where items can be picked up by people who live in the area (Southern California).  Sorry.

How do I open and close the bowling ball coin banks?
The bowling ball coin banks can be opened by pressing the seam of the bank against your leg or a hard surface.
To close the banks just align both halves along the seam and press together firmly.

How do I open the bowling pin coin banks?

The pin banks have a "snap-off" top on them. They are not threaded & do not unscrew.  They will not break!  You will see a seam about an inch from the top of the pin. Hold that portion in one hand and the neck of the pin in the other. Use a snapping motion like you are snapping green beans, or twigs or dry spaghetti noodles to snap the top off.  

All other questions:
For answers to any and all questions please call us toll free at 1-800-900-7695 or email us at:

sales@noveltybowlingstuff.com or sales@donkee.com .  Our normal business hours are 7am - 3:30 pm Pacific Time.  All messages and emails will be answered during normal business hours. Or click "Contact Us" and fill out an inquiry form.